Clinical Training and Support Specialist_EHR - MSP_ProviNET Solutions

Tinley Park, Illinois, United States Full-time

ProviNET Solutions is a full-service IT company that offers a comprehensive spectrum of technology products and services. Based in Tinley Park, IL and reaching customers nationwide, our 25 years of experience and growth has created a need for a Clinical Training and Support Specialist.

Description

The Clinical Training and Support Specialist will provide outstanding customer education, coaching and guidance for clinical software (EHR) in the post-acute care industry. 

 

This person must possess an enthusiastic and adaptable personality to match the need of the client, while also being innovative and receptive to feedback. Training sessions are performed either remotely using web services, or on-site when requested by the client. 

 

Summary of essential job functions

  • Deliver exceptional interactive classroom and web-based instruction. 
  • Develop client training agenda with customization for each client. 
  • Develop new hire onboarding material focusing on healthcare and building a strong product foundation. 
  • Respond and coordinate all assigned training requests in a timely manner.
  • Create and maintain all customer documentation, fundamental guides, PowerPoint and other presentations. 
  • Work closely with the Implementation team to close out any outstanding items.
  • Develop and deliver training class content and presentation materials.
  • Participate in the project update meetings bringing new and exciting ideas to enhance software products.
  • In conjunction with clinical consultants, participate in design and build of EMR system as specified by discovery sessions.
  • Assist in problem solving and resolution of level 1 and level 2 support tickets submitted by clients.
  • Adheres to ProviNET’s policy on information security and confidentiality of all patient-related information and company data.
  • Interfaces with Nursing Home personnel, medical staff and outside resources to ensure systems integrity and security.
  • Attends and participates in various in-service and external training, workshops, conferences and other relevant programs for professional growth and development.
  • Weekend, shift work, holiday, and overtime may be required pre and post training phases of projects.
  • Performs related duties as required.

 

Required Skill Sets:

  • 3-5+ years’ experience training in clinical software is required.
    • Specifically in a post-acute care environment is highly
  • Registered Nurse would be a plus.
  • Experience with care of senior population operations including Independent Living, Assisted Living, Skilled Nursing Care and Home Health and Hospice desirable.
  • Prior experience with Matrix Care, PCC or Netsmart preferred, but not required.
  • Demonstration of solid and effective written, interpersonal, oral and presentation skills.
  • Ability to plan and facilitate meetings with diverse participants.
  • Capable of working well in a diverse team environment and successfully interacting with others at all levels of the organization.
  • Ability to maintain a professional attitude and demeanor at all times during normal and pressure situations.
  • Experience with using Microsoft Excel, Word and PowerPoint.
  • Must be able to prioritize, organize, assess and reallocate work in order to meet deadlines.
  • Ability and commitment to meet aggressive deadlines and cope in a fast-paced environment.
  • Ability to assess, analyze, represent and translate clinical needs/requirements into appropriate systems development.
  • Ability to identify, analyzes, solve problems and focus on results through positive interactions.
  • Ability to effectively work independently, and with a team.
  • Possess the following skills: knowledgeable about policies, procedures, and business operations; skills to lead meetings, prioritize, resolve conflicts, and maintain issues list; strong communication and follow-up skills; detail oriented.
  • Heavy travel required.
  • Must be able to push, pull, move and/or lift a minimum of 50 pounds to a minimum height of 3 feet.

 EOE 

 

Benefits

Besides an energetic and family oriented work environment -

All full time ProviNET employees are eligible for the following:

  • Major Medical Insurance with three options
  • Dental Insurance
  • Basic Life Insurance
  • Long Term Disability
  • Short Term Disability
  • Voluntary Term Life Insurance
  • 401K Retirement Plans
  • Credit Union
  • Employee Assistance Program
  • Flex Spending Account
  • Vacation Pay, Sick Pay and Holiday Schedule
  • Meal plan options
  • On-site workout facility