Financial Software Support Specialist (Vision) _ Senior Living Services

Tinley Park, Illinois, United States Full-time

ProviNET Solutions is a full-service IT company that offers a comprehensive spectrum of technology products and services. Based in Tinley Park, IL and reaching customers nationwide, over 25 years of experience and growth has created a need for a Financial Software Support Specialist, mainly for the Senior Living Industry.


Job summary

The Software Support Specialist will be responsible for day to day support, testing and training of financial software applications. Most notably: Vision.




Job Description

The primary purpose of the Financial Software Support Specialist role is to provide general financial technical support across a broad range of applications to our clients via the telephone and/or Internet (e.g., web portal, email).


The Financial Software Support Specialist will assess the nature of system or service issues and resolves technical or basic application problems through independent judgment and problem solving skills. He or she will also maintain a log of system issues and convey client feedback to Support Team leadership. The ideal candidate is intellectually curious and a natural problem solver who is driven to advance their skills through their exploration of application functionality while guided by a seasoned mentor. The candidate will:

  • Provide first point of contact support for clients reporting technical or application issues.
  • Interact with clients to help troubleshoot and resolve application problems or issues.
  • Diagnose and resolve client questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
  • Track and document inbound support requests and ensure proper notation of client problems or issues.
  • Document problems and solutions to train lower-level support on how to properly address client or product problems.
  • Stay abreast of current technology in solutions, design changes, and new solutions offered.
  • Demonstrated ability to learn new technologies.
  • Ability to work in a fast paced, team oriented environment.
  • Some travel may be required.
  • Must be able to push, pull, move and/or lift a minimum of 50 pounds to a minimum height of 3 feet



  • One year of experience supporting Netsmart Vision financial software is required.
  • At least one year of technical support experience is preferred.
  • Experience with PCC or MatrixCare is strongly preferred.
  • Healthcare and financial application support experience a plus.
  • Bachelor's Degree required.
    • Accounting or Finance area of study a plus.





Besides an energetic and family oriented work environment -

All full time ProviNET employees are eligible for the following:

  • Major Medical Insurance with five options
  • Dental Insurance
  • Basic Life Insurance
  • Long Term Disability
  • Short Term Disability
  • Voluntary Term Life Insurance
  • 401K Retirement Plans
  • Credit Union
  • Employee Assistance Program
  • Flex Spending Account
  • Vacation Pay, Sick Pay and Holiday Schedule
  • Meal plan options
  • On-Site Workout Facility