Financial Software Support Specialist_MSP ProviNET Solutions

Remote Full-time


About Us

ProviNET Solutions is a full-service IT company that offers a comprehensive spectrum of technology products and services. Based in Tinley Park, IL and reaching customers nationwide, over 25 years of experience and growth has created a need for a Financial Software Support Specialist, mainly for the Senior Living Industry.

Job Summary

The Financial Software Support Specialist will be responsible for day to day support, testing and training of financial software applications. Most notably: Vision, PCC and MatrixCare.

Job Description

The primary purpose of the Financial Software Support Specialist role is to provide general financial technical support across a broad range of applications to our clients via the telephone and/or Internet (e.g., web portal, email).

The Financial Software Support Specialist will assess the nature of system or service issues and resolves technical or basic application problems through independent judgment and problem solving skills. He or she will also maintain a log of system issues and convey client feedback to Support Team leadership. The ideal candidate is intellectually curious and a natural problem solver who is driven to advance their skills through their exploration of application functionality while guided by a seasoned mentor. The candidate will:

  • Provide first point of contact support for clients reporting technical or application issues.
  • Interact with clients to help troubleshoot and resolve application problems or issues.
  • Diagnose and resolve client questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
  • Track and document inbound support requests and ensure proper notation of client problems or issues.
  • Document problems and solutions to train lower-level support on how to properly address client or product problems.
  • Demonstrated ability to learn new technologies.
  • Ability to work in a fast paced, team oriented environment.
  • Some travel may be required.


  • 1+ years of experience supporting a financial software is required.
  • 1+ years of technical support experience is preferred.
  • Experience with Vision, PCC or MatrixCare is strongly preferred.
  • Healthcare and financial application support experience a plus.