Service Desk Coordinator_MSP ProviNET Solutions

Tinley Park, Illinois, United States Full-time

Service Desk Coordinator - Shift Monday-Friday 3 pm - 11:30 pm CT 

ProviNET Solutions is a full-service IT consulting company that offers a comprehensive spectrum of technology products and services. Based in Tinley Park, IL and reaching customers nationwide, over 25 years of experience and growth has created a need for a Service Desk Coordinator. 



The Service Desk Coordinator is responsible for a variety of configuration, troubleshooting, customer communication and service duties. 

Summary of essential job functions:

  • Perform remote problem resolution and troubleshooting.
  • Escalate tasks as necessary.
  • Dispatch work orders received either via email or over the phone to appropriate ProviNET solutions staff and partners.
  • Ensure that staff tasks are followed up on in a timely fashion through use of ProviNET Solutions work order tracking software.
  • Maintain excellent customer relations through phone/electronic communication.
  • Other duties as assigned.

Skills necessary:

  • Bachelor of Arts in Computer Science or equivalent work experience is preferred.
  • Experience troubleshooting Microsoft products.
  • Strong knowledge of Active Directory.
  • Ability to multi-task.
  • Strong customer service skills.
  • At least 2 years’ experience with providing effective and efficient real-time support for a variety of desk-top technology users.
  • At least 2 years’ experience with tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers.
  • Must be able to push, pull, move and/or lift a minimum of 50 pounds to a minimum height of 3 feet.

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