Service Desk Coordinator - Overnight Shift_MSP ProviNET Solutions

Tinley Park, Illinois, United States Full-time

ProviNET Solutions is a full-service IT consulting company that offers a comprehensive spectrum of technology products and services. Based in Tinley Park, IL and reaching customers nationwide, over 25 years of experience and growth has created a need for a Service Desk Coordinator to join our team. The Service Desk Coordinator is responsible for a variety of configuration, troubleshooting, customer communication and service duties.

Shift Hours: Wednesday -Saturday 9 pm-7:30 am

Summary of job functions:

  • Perform remote problem resolution and troubleshooting.
  • Escalate tasks as necessary.
  • Dispatch work orders received either via email or over the phone to appropriate ProviNET solutions staff and partners.
  • Ensure that staff tasks are followed up on in a timely fashion through use of ProviNET Solutions work order tracking software.
  • Maintain excellent customer relations through phone/electronic communication.
  • Other duties as assigned.

Required Skills:

  • Bachelor of Arts in Computer Science or equivalent work experience.
  • Experience troubleshooting Microsoft products.
  • Strong knowledge of Active Directory.
  • Ability to multi-task.
  • Strong customer service skills.
  • At least 2 years’ experience with providing effective and efficient real-time support for a variety of desk-top technology users.
  • At least 2 years’ experience with tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers.
  • Must be able to push, pull, move and/or lift a minimum of 50 pounds to a minimum height of 3 feet.

EOE 

Benefits:

Besides an energetic and family oriented work environment…

All full time ProviNET employees are eligible for the following:

  • Major medical insurance with five options
  • Dental Insurance
  • Basic life insurance
  • Long term disability
  • Short term disability
  • Voluntary term life insurance
  • 401K retirement plans
  • Credit union
  • Employee assistance program
  • Flex spending account
  • Vacation pay, sick pay and holiday schedule
  • Meal plan options
  • On-site workout facility